SMS/TCPA Policy

SMS & Text Messaging Privacy Policy

Vista Verde Homes – Medicaid Meals Program

Effective Date: January 18, 2025

Last Updated: January 18, 2025

Vista Verde Homes (“Vista Verde Homes,” “we,” “our,” or “us”) is a 501(c)(3) nonprofit organization (EIN: 99-1152633) that may communicate with individuals by SMS or text messaging in connection with our charitable programs, including the Medicaid Meals initiative. This SMS & Text Messaging Privacy Policy explains how we obtain consent, how messages are used, how mobile information is handled, and your rights regarding text communications.

1. Purpose of SMS Communications

Vista Verde Homes uses SMS messaging strictly to support individuals who have requested information, assistance, or participation in our programs. Text communications are used to:

• Respond to inquiries submitted through our website or partner referrals
• Conduct eligibility screening follow-ups
• Provide reminders regarding required documentation or next steps
• Confirm appointments, calls, or scheduled outreach
• Share program status updates
• Provide resource navigation information
• Assist individuals in completing enrollment or referral processes

Messages are intended to improve access to services, reduce barriers, and provide timely communication.

2. How Consent Is Obtained (Opt-In)

We send SMS messages only after prior express consent is received. Consent may be provided through:

• Website forms or eligibility screenings
• Intake or assistance request forms
• Partner or caseworker referrals where permission is documented
• Direct communication where the individual provides their phone number
• Written or electronic consent checkboxes

By providing a mobile number, the individual acknowledges and agrees to receive informational text messages related to their request for assistance.

Consent is:

• Voluntary
• Not a condition of receiving services
• Limited to program-related communications

We maintain internal records of opt-in sources when feasible.

3. Types of Messages You May Receive

Messages may include:

• Application or eligibility reminders
• Requests for clarification or additional information
• Follow-up regarding referrals
• Updates on available programs
• Notifications about required next steps
• Responses to user questions

Vista Verde Homes does not send:

• Promotional marketing
• Sales offers
• Advertising messages

All communications are service-related and mission-driven.

4. Message Frequency

Message frequency varies based on the individual’s interaction with our programs. Typical usage includes:

• One-time responses
• Short sequences during eligibility or intake
• Occasional follow-up messages if assistance is ongoing

We limit messaging to what is reasonably necessary to provide support.

5. Opt-Out Instructions

Individuals may opt out of SMS communications at any time.

To stop messages:

• Reply STOP to any message
• You will receive confirmation that you have been unsubscribed

After opting out:

• No further SMS messages will be sent
• Unless the individual provides new consent

Opt-out requests are honored promptly in accordance with industry standards.

6. Help & Customer Support

For assistance:

• Reply HELP to any message
• Or contact: info@medicaidmeals.org

Support responses may include program information, contact details, and instructions for managing preferences.

7. Message & Data Rates

Standard message and data rates may apply depending on the recipient’s wireless plan. Charges are determined by the mobile carrier.

Vista Verde Homes is not responsible for carrier fees.

8. Carrier & Delivery Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery depends on network availability and device compatibility.

Supported carriers may include major U.S. wireless providers but are not guaranteed.

9. Data Collection & Use Related to SMS

When SMS communication occurs, we may store:

• Phone number
• Message content
• Date/time of messages
• Consent records
• Communication preferences

This information is used to:

• Provide requested assistance
• Maintain communication history
• Ensure compliance with legal and carrier requirements
• Prevent misuse or unauthorized messaging

We do not sell or rent mobile numbers.

10. Data Sharing Limitations

Mobile numbers and SMS interaction data are:

• Used only for program-related communication
• Not shared with third parties for marketing
• Shared only when necessary to facilitate requested services or comply with law

Any sharing is limited to the minimum necessary information.

11. Security Safeguards

We implement reasonable safeguards including:

• Access controls
• Secure platforms
• Staff training on privacy practices
• Restricted use of communication systems

While safeguards are in place, no electronic transmission is completely secure.

12. Eligibility & Authorized Use

By providing a phone number, the individual represents that:

• They are the subscriber or authorized user
• They have permission to receive messages on that device
• They are at least 18 years old or have guardian consent

13. Compliance With Communication Laws

Vista Verde Homes strives to comply with:

• TCPA (Telephone Consumer Protection Act)
• CTIA Messaging Principles
• 10DLC carrier requirements
• Applicable state privacy laws

Our messaging is strictly informational and consent-based.

14. Recordkeeping & Audit Readiness

We may maintain records of:

• Consent source
• Opt-in date
• Message history
• Opt-out requests

These records support regulatory compliance and program integrity.

15. Changes to This Policy

This SMS & Text Messaging Privacy Policy may be updated periodically. Changes will be posted with a revised effective date.

16. Contact Information

For questions about SMS communications or privacy practices:

• Vista Verde Homes
• Medicaid Meals Program
• Salt Lake County, Utah, United States
• Email: info@medicaidmeals.org
• Website: https://vistaverdehomes.org